Challenge
An employee benefits group called Next I.T. with a laundry list of frustrations and needed someone they could trust to help increase their productivity and efficiency.
Solution
- Eliminated the obvious pains that were affecting the firm’s daily effectiveness
- Laid out a sustainable, long-term strategy needed to keep up with their business goals
Outcome
- Customer satisfaction has improved as their clients receive quicker response and better call clarity
- Staff is now taking on new projects without having to hire as many new employees
- User cyber awareness training recently helped prevent a potentially bad infection on their network